Frequently Asked Questions
If you have any questions that are not answered below, we would love to hear from you! Please call 479-715-4645 or email us at [email protected]
General FAQs
What is Direct Primary Care (DPC), and how is SALT Health different from my traditional family doctor?
Does SALT Health accept health insurance?
No. When a doctor bills a patient’s insurance, they are forced to justify their prescribed treatment and submit an itemized list of every medical service provided. If traditional clinics and urgent care don’t do this with every insurance claim, they don’t get paid. This creates a LOT of red tapes and labor-intensive documentation for the average physician. It takes away precious time and resources from what should be the focus of all healthcare services – YOU!
By eliminating third-party payers (government and for-profit insurance carriers) SALT Health physicians have the freedom to provide care in the best interest of our members. That means your SALT Health team is available to answer your phone calls, texts, and emails and won’t be bogged down with the worries of getting reimbursed by insurance. SALT Health members get unlimited care for one low monthly price.
Click here to see all the benefits of a SALT Health Membership.
Can I pay a membership to the SALT Health fitness facilities and spa, but not the physician clinic?
Yes. SALT Health offers a Spa and Fitness Membership offering a private wellness community with top-of-the-line equipment, steam and infrared saunas, luxurious locker rooms, access to a team of fitness professionals, and everything you need to empower your fitness transformation.
What will my membership include?
Membership is limited to allow the SALT Health Team to provide the best possible service. Once membership capacity is reached, interested individuals can join the waitlist and join as membership openings become available.
SALT Health is distinct from competitors by providing exceptional quality care and attentive service. Membership benefits include:
- Comprehensive primary care medical services.
- Elite access to SALT Health physicians through on-site visits, phone calls, text, email, or virtual visits.
- Common office procedures and services included, such as woman exams, breathing assessments, minor dermatology and small wound closure.
- Routine lab tests, X-ray imaging and EKG testing.
- “Member Only” health and wellness seminars
- Dietitian and nutrition: Our registered dietitians collaborate with our medical team to provide you with personalized services at member- discounted prices.
- Personal training sessions: Our team of physical trainers will be available on-site to direct workouts or create individualized strength training plans at member discounted rates.
- Spa facilities: Infrared sauna, steam room, cold plunge shower and inhalation/aromatherapy room.
- Annual health assessment including basic lab diagnostic testing.
- Premier fitness center with instructor led classes.
- Cardio and strength training equipment
- Massage therapy: Our team of certified massage therapists will be available on-site to provide massage therapy at member-discounted rates.
- Exquisite locker rooms with elite personal necessities provided by SALT Health (i.e. robes, slippers, shaving accessories, etc.)
- Premium supplements and vitamins available at member-discounted rates.
What is Functional Medicine, and how is it incorporated into SALT Health?
Functional medicine is an integrative approach to health and wellness through individualized, science-based analysis that compliments traditional medicine. To put it simply, physicians who have additional training in functional medicine look for the root cause of an illness in a person, and then address the whole person, not the isolated symptoms.
SALT Health founder, Dr. Herbst describes her work:
“We look for root cause and then we restore balance. When we identify the root issues then we treat them with traditional medicine, diet and lifestyle modifications. If you can identify the malfunction, then you can open up that pathway and support it. Applying those principles clinically with my patients has been profound in their outcomes.”
SALT Health offers a Comprehensive Functional Medicine Package for members who have not found successful treatment or relief of symptoms for their health concerns. Read more under our Services, Functional Medicine.
Do I have to be a member to access services at SALT Health?
Is my membership fee covered by insurance?
Some Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) may cover all or a portion of the SALT Health fees. Please consult with your employer or health insurance representative for details.
What if I need x-rays or labs?
What if I need a CT Scan, MRI, or other in-depth testing?
What if I need to see a specialist or have to stay in the hospital?
Will my SALT Health physician take care of me if I’m pregnant?
Your SALT Health physician can coordinate your care and provide primary care services like a strep test or other illness un-related to pregnancy. However, an expectant mother will need to be under the supervision of a qualified women’s health specialist.
What if I need non-emergency medical attention while away from home?
Your SALT Health physician is available by phone call, text, email or video. If for some reason you need to visit an urgent care or hospital while out of town, you could either ask for the discount for paying at the time of service or use your traditional insurance. See further explanation on the next FAQ.
Do I still need insurance if I am a SALT Health Member?
As a SALT Health Member, the majority of your healthcare is included in your membership and will be taken care of by the SALT Health Team. However, YES, we advise all members of the importance of having health insurance for catastrophic care. This would include things like specialty diagnosis, hospital treatment coverage, and emergency coverage while traveling.
There are flexible options a person or family could use to lower their monthly costs while still upgrading their healthcare with SALT Health.
One example would be for a SALT Health Member to move their insurance plan to a “high deductible” plan. This will lower the monthly premium, saving you money! Members will take advantage of their SALT Health membership for all primary care needs including urgent care. Trips to the emergency room will only be necessary in true emergencies, such as a heart attack, car wreck, etc.